This Refund and Cancellation Policy applies to subscriptions purchased for the ClubAdmin platform ("Service"). ClubAdmin is a SaaS (Software-as-a-Service) product, and this policy outlines the terms under which refunds and cancellations are handled for Tenants (organizations subscribing to the platform).
If a free trial period is offered, you may use the Service during the trial period at no charge. At the end of the trial, your account will either convert to a paid subscription or be limited in functionality until you subscribe. No payment is required during the trial, so no refund applies.
You may cancel your ClubAdmin subscription at any time by contacting our support team. Upon cancellation:
- Your subscription will remain active until the end of the current billing period (monthly or annual).
- You will continue to have full access to the Service until the subscription period expires.
- No further charges will be made after cancellation.
- After the subscription period ends, your account will be moved to a limited or read-only state.
- You may request a data export within 30 days of the subscription end date.
4.1 Eligible for Refund
- Within 7 days of first purchase: If you are a new subscriber and the Service does not meet your expectations, you may request a full refund within 7 days of your first payment. This applies only to new subscriptions, not renewals.
- Service unavailability: If the Service is substantially unavailable or non-functional for an extended period (more than 72 consecutive hours) due to issues on our end, you may request a pro-rated refund for the affected period.
- Duplicate payments: If you are charged more than once for the same billing period due to a technical error, the duplicate charge will be refunded in full.
- Unauthorized charges: If a charge was made without your authorization, contact us immediately for investigation and reversal.
4.2 Not Eligible for Refund
- Subscription renewals (monthly or annual) beyond the 7-day initial period.
- Partial month usage after the 7-day window — subscriptions are non-refundable for unused portions of a billing period.
- Account suspension or termination due to violation of our Terms and Conditions.
- Downgrade from a higher-tier plan to a lower-tier plan mid-cycle (the difference is not refunded, but you may use the higher-tier features until the end of the billing period).
- Add-on features (such as face recognition) that have already been activated and used.
To request a refund, please contact us with the following information:
- Your registered email address and organization name
- The date and amount of the payment
- The reason for requesting a refund
- Any supporting documentation (e.g., screenshots of errors, transaction IDs)
Send your request to contact@clubadmin.domainrental.in with the subject line "Refund Request — [Your Organization Name]".
- Review period: Refund requests will be reviewed within 5-7 business days of receipt.
- Processing time: Approved refunds will be processed to the original payment method within 10-15 business days.
- You will receive an email confirmation once the refund has been initiated.
- The actual time for the refund to reflect in your account may vary depending on your bank or payment provider.
- Upgrades: When you upgrade to a higher-tier plan, you will be charged the pro-rated difference for the remaining billing period. The upgraded features will be available immediately.
- Downgrades: When you downgrade, the change will take effect at the start of the next billing period. You will continue to have access to the higher-tier features until the current period ends. No refund is provided for the difference.
ClubAdmin is a management tool that helps Tenants track payments received from their Members. However:
- Any refund requests from Members regarding gym memberships, class fees, or facility bookings must be directed to the respective Tenant (gym, club, or academy).
- ClubAdmin bears no responsibility for refund disputes between Tenants and their Members.
We shall not be liable for any failure or delay in providing the Service due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet outages, or third-party service disruptions. In such cases, we will make reasonable efforts to restore the Service and may offer pro-rated credits at our discretion.
We may update this Refund and Cancellation Policy from time to time. Changes will be effective upon posting the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically. Material changes will be communicated to active subscribers via email.
For refund requests, cancellations, or questions about this policy, please contact us: